The Consumer Rights Protection Centre (PTAC) in Latvia has taken action to restrict access to the online store "iizii.eu", which is operated by the Estonian company "VSBusiness". This decision came after PTAC received 39 complaints and provided 96 consultations regarding the website, indicating significant consumer discontent and potential violations of consumer rights. As a response to these grievances, PTAC launched an investigation into collective consumer interests regarding the operations of this online retailer.

PTAC's assessment determined that "VSBusiness" was engaging in unfair commercial practices. The company allegedly offered products on its website that it could not deliver to consumers, and also provided items at prices that it could not fulfil. Moreover, PTAC found that the company misled consumers about complaint handling, delivery time extensions, refunds, and other contractual and legal obligations owed to consumers, raising concerns about its business ethics and compliance with consumer protection laws.

To clarify the facts of the case and obtain "VSBusiness"'s perspective, PTAC has sent a letter to the company requesting explanations regarding its business practices and the issues highlighted in the consumer complaints. This situation highlights the ongoing consumer protection efforts in Latvia and the need for businesses to adhere to fair trading standards, as the PTAC continues to safeguard consumer rights against potentially exploitative practices.