Feb 15 • 20:28 UTC 🇲🇽 Mexico Milenio (ES)

Plan for the weekend? Profeco reminds you what bars and restaurants should not charge

Profeco in Mexico advises consumers on their rights regarding charges at bars and restaurants during weekends and high-demand periods.

The Federal Consumer Prosecutor's Office (Profeco) in Mexico has highlighted consumers' rights regarding charges at bars and restaurants, particularly during busy weekends. As foot traffic increases, it is essential for consumers to be aware of their rights to ensure they are not taken advantage of during peak times. Profeco suggests that patrons compare options, pricing, menus, and quality before making a choice.

Profeco emphasizes the importance of honoring reservations made in advance, asserting that consumers have the right to expect compliance with the agreed date, time, menu, and costs associated with their bookings. If a payment has been made to secure a reservation, the service provider cannot refuse to provide the reserved service, as doing so would constitute an abusive commercial condition. This clarifies the obligations of service providers in the context of consumer rights.

Moreover, the organization warns consumers to remain vigilant against potential unfair practices by establishments, especially during events or weekends that see a surge in patronage. By raising awareness of these rights, Profeco aims to foster a more equitable consumption environment where consumers are protected against unfair charges and service denial, promoting a culture of responsibility among service providers.

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