ABC announced the implementation of self-checkout kiosks at more than 30 traffic stations across Finland after a successful trial last year. The trial demonstrated that these kiosks differ from typical retail self-checkouts, as they allow customers to purchase both grocery and restaurant items simultaneously. This innovation aims to enhance customer convenience at traffic stations by streamlining the shopping process in what is often a busy environment.

During the one-year pilot program, ABC observed a significant difference in customer purchasing behavior between those using self-checkouts and traditional registers. Notably, the report highlighted that the proportion of vegetarian products purchased at self-checkout kiosks was 74% higher than at standard cash registers. This trend suggests that customers who prefer plant-based options are more open to trying out new shopping solutions, potentially influencing the types of products offered at these kiosks.

The introduction of these self-service kiosks not only marks a shift in shopping habits for busy travelers but also poses implications for the food industry at traffic stations. The change may encourage a greater variety of food options, particularly vegetarian offerings, as customer preferences evolve. With this initiative, ABC demonstrates a commitment to adapting to consumer demands while improving overall service efficiency at their station locations throughout Finland.