The ferry fare has increased to R$ 5 this week, but passengers express dissatisfaction with service quality, citing issues such as delays, overcrowding, and inadequate conditions.
The recent increase in the ferry fare from R$ 4.70 to R$ 5 in Brazil has sparked discontent among passengers who feel that the service has not improved accordingly. Complaints have ranged from persistent delays to overcrowding on the boats, making travel particularly uncomfortable. One passenger, Silas Felix, described the lack of proper cooling on the ferries, stating that on hot days, it becomes unbearable, prompting him to keep windows open for relief.
In particular, the routes from Niterói to Praça XV in Rio have seen reports of operational inefficiencies, including isolated seating areas and unsatisfactory conditions of the passenger vessels. Legal professional Roberta Bernardes Athayde also highlighted the inadequacy of the ventilation system on board, noting that the fans provided do not suffice during the peak heat of summer. Additionally, the state of the bathrooms has come under fire, with allegations of poor maintenance and hygiene.
This situation raises significant concerns about the reliability and quality of public transportation in the region. Passengers, who already face a fare increase, are left feeling frustrated as they continue to deal with service issues. As complaints grow, it may prompt local authorities to reassess fare policies and operational standards, needing urgent attention to improve the experience for commuters and ensure they get value for their money.
