Passengers of MetrôRio have expressed their dissatisfaction following the announcement of a fare increase set to take effect on April 12, when the ticket price will rise from R$ 7.90 to R$ 8.20. Complaints highlight problems such as overcrowding, heat, long intervals between trains, cleanliness issues, and infrastructure shortcomings at train stations. The fare increase appears to exacerbate passengers' frustrations, as many feel that such hikes do not translate into improvements in service or the overall commuting experience.

The disparity in transit prices is another focal point of passengers' complaints, as the new MetrôRio fare will lead to a significant difference when compared to other Brazilian capitals. For instance, the fare in Belo Horizonte will remain at R$ 5.80, which is nearly R$ 3 less than what will be charged in Rio. This stark contrast has led to questions about the rationale behind the fare increase, especially considering the ongoing lack of service enhancements despite the rising costs.

Adding to the controversy is the contradiction to previous statements made by the Secretary of Transportation, Priscila Sakalem, who had indicated a priority on reducing fares when she took office in July 2025. The community expects transparency and accountability in fare adjustments, and with the current environment of complaints and dissatisfaction, it raises serious concerns over whether such increases are justified or merely a response to operational inefficiencies.