On November 11, the City Hall of São Carlos, São Paulo, introduced a new website that allows residents to assess various urban maintenance services such as urban cleaning, pothole repairs, and more. This initiative is part of the program "São Carlos Mais Bonita," intended to enhance the city's aesthetic and functional condition through public feedback. The site aims to streamline municipal responses to community complaints and ensure that local needs are prioritized.

The program is structured in three phases, with the current launch being the first step. The city’s advisor, João Muller, indicated that urban maintenance has been established as a permanent public policy, designed to address community grievances more effectively. By using the platform, residents can easily report issues related to urban services, which will be addressed through organized community efforts or 'mutirões' in various neighborhoods. The final phase of the program is projected to be in place by 2028, indicating a long-term commitment to urban improvement.

The launch of this platform provides a significant opportunity for direct civic engagement, allowing citizens to participate in governance by voicing their opinions on municipal services. Not only does it aim to boost the efficiency of response times, but it also fosters a greater sense of community involvement and ownership over local public services. As evaluations are made through the website https://maisbonita.saocarlos.sp.gov.br, the city hopes to encourage more feedback that can lead to practical improvements in urban maintenance.