Feb 18 • 18:56 UTC 🇲🇽 Mexico Milenio (ES)

"I was disappointed": Lalo España asks Profeco for help; the company organizing 'Enrollados' has not refunded the money to the public

Lalo España is urging affected attendees of the 'Enrollados' show to seek help from the consumer protection agency Profeco due to the organizer's failure to refund ticket costs as promised.

Mexican actor and comedian Lalo España has voiced his concerns regarding the ongoing issues faced by attendees of the show 'Enrollados', which was organized by MusicVibe. He highlighted that the company has yet to issue refunds for tickets, despite prior commitments to do so. In an interview on the program 'Sale el Sol', España expressed his unease about the situation and mentioned that many people have reached out to him on social media regarding their frustrations with MusicVibe's response, which has stated that the tickets are no longer refundable.

Spain's call to action for those affected emphasizes the importance of holding the company accountable. He urged ticket holders to approach Profeco (the Federal Consumer Protection Agency) and other relevant authorities to demand their money back. He questioned the legitimacy of MusicVibe's latest communication about the non-refundable status of the tickets after previously assuring customers they would receive refunds. His statements reflect a growing sentiment of distrust among consumers when companies fail to uphold their promises.

This incident not only sheds light on MusicVibe's practices but also highlights the responsibility of artists and public figures like Lalo España in advocating for consumer rights. As more individuals come forward with their grievances, the situation may prompt deeper investigations into the company's operations, potentially leading to wider repercussions if they are found to have acted in bad faith.

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