Users of the Metro in Mexico City have reported substantial delays, with some experiencing waits of up to 20 minutes, particularly on Line B which connects Ciudad Azteca to Buenavista. Many commuters expressed their dissatisfaction with the service, highlighting the failures and lack of timely responses from the Metro authorities. Passengers noted that their trains would stop unexpectedly, leading to anxiety and frustration during their commutes.

The delays began shortly after the start of operations, drawing attention to the declining efficiency of what used to be one of the most reliable forms of transport in the city. The official Metro account responded to the situation, stating that they were conducting inspections to resolve the issues, but the comments from users indicated deep dissatisfaction with how the problems have been managed.

Moreover, social media has become an outlet for commuters to voice their frustrations, with various complaints highlighting the irregularity of services, especially on Line B, where many have found themselves waiting too long during what should be routine travel. This disruption not only affects daily commuters but raises broader concerns about the reliability of public transportation in one of the largest cities in the world, prompting discussions about potential reforms and improvements needed in the system.