On February 13, the Mexico City Metro faced a challenging start to the weekend as multiple lines, particularly Line A, reported considerable delays. Commuters voiced their frustrations, particularly at the La Paz terminal, where waits for trains stretched up to 25 minutes. This was exacerbated by the high influx of passengers and insufficient trains, causing officials to close terminal doors to manage the crowd entering the already full cars.

The Metro's operational issues highlighted a significant gap in communication, as users expressed dissatisfaction with the automated responses regarding train schedules. Many commuters found it difficult to make informed decisions about their travel alternatives, especially given the worsening situation on Line A. The inability of the Metro to provide timely information further fueled anger among passengers, who demanded clarity and better services.

This incident raises concerns not only about the efficiency of the Metro system but also about how well prepared it is to handle peak commuter times without compromising passenger safety and comfort. The ongoing issues with reliability and communication can significantly impact the daily lives of the millions who rely on public transportation in the city, underlining the urgent need for improvements in the system.