The 38th Thessaloniki Insurance Conference highlighted the crucial role of Artificial Intelligence (AI) for the sustainability of health insurance in Greece and globally, while emphasizing that it will not replace insurance intermediaries.
The 38th Thessaloniki Insurance Conference, held in Greece, underscored the significant impact of Artificial Intelligence (AI) on the health insurance sector. Keynote speaker Nikos Kouvaras, a leader in Global Health Insurance & Analytics, emphasized that AI is not just a trend but a necessary tool for the future of the insurance industry. His insights pointed out that while AI introduces substantial changes in operational processes, it will not take over roles traditionally held by insurance intermediaries, thus securing the human aspect of the industry.
The conference, organized by Innovation Media alongside insuranceforum.gr and The Insurer magazine, attracted a significant number of participants, reflecting the keen interest in the evolving landscape of health insurance amidst technological innovations. The theme "From Uncertainty to Trust: The Role of Insurance Today" resonated throughout the discussions as stakeholders explored how AI can help navigate uncertainties within the industry.
The insights shared by Kouvaras, who has over 20 years of experience in Life & Health (re)insurance across European and Asian markets, provided attendees with practical perspectives on how digital transformation and process automation can enhance operational efficiency. This gathering not only showcased the advancements in health insurance but also reaffirmed the vital role of human professionals in guiding these technological shifts, fostering trust, and ensuring sustainable practices within the sector.
