On Tuesday, the Helsinki District Court made a significant decision to initiate bankruptcy proceedings for Indoor Group, which operates the Askon and Sotka furniture chains. This development raises concerns for customers who had previously made payments for products not yet delivered. The Consumer Ombudsman (KKV) has issued a reminder that, following the commencement of bankruptcy proceedings, the company no longer has the authority over its assets that belong to the bankruptcy estate.

The KKV has provided guidance for customers on how to navigate the refund process in such a bankruptcy scenario. Depending on the method of payment utilized for their purchases, consumers may have different rights. For instance, those who paid with a credit card may request refunds directly from their credit card company, while those who used other payment methods need to file claims within the bankruptcy proceedings. Additionally, the KKV advises consumers who have unpaid invoices or installment payments for undelivered products not to complete those payments, effectively allowing them to safeguard their financial interests during the ongoing legal process.

This situation highlights the complexities and ramifications for consumers in the Finnish market when a major retailer encounters financial difficulties. As the bankruptcy process unfolds, the KKV is urging affected consumers to stay informed and seek clarification on their rights, particularly as inquiries should not be directed to the KKV's consumer advice service regarding orders and possible compensations, indicating that further complications may arise as the case proceeds.