The Finnish Competition and Consumer Authority (KKV) has issued new guidelines for customers of Askon and Sotka, two furniture stores under the Indoor Group, which filed for bankruptcy. The KKV stated that customers should not reach out to them for inquiries about orders and possible compensation related to this bankruptcy event. Instead, they emphasized that customers having outstanding invoices or installment payments for undelivered products should refrain from making these payments, effectively advising them to wait for further developments in the bankruptcy proceedings.

Following the bankruptcy declaration on Monday, the Helsinki District Court has officially started the bankruptcy process on Tuesday. This means that Indoor Group no longer retains the right to administer its assets; this responsibility now falls to a bankruptcy trustee. Customers are encouraged to stay updated through official communications from the bankruptcy estate regarding any claims or compensations linked to undelivered goods or services.

Regarding refunds for already paid products, the KKV pointed out that it largely depends on the payment method used for the purchase. For example, payments made via a credit card or other credit methods may allow customers to request refunds directly from their credit providers. As this situation unfolds, customer vigilance and awareness of the ongoing bankruptcy process will be essential for navigating their claims and entitlements effectively.