Dynamic Bundling of Services Enters Hotels
The hotel industry is increasingly adopting dynamic service bundling solutions inspired by the airline sector, aiming to enhance customization for guests.
Vilarejo transforms projects into complete experiences for the home
Vilarejo Acabamentos emphasizes a personalized approach in home renovation and design, acting as a partner throughout the process to help clients create meaningful spaces.
Did something go wrong with the skin treatment device? Share your experience
The article discusses the risks and experiences associated with device treatments for skin care, prompting readers to share their personal anecdotes.
Helsinki-Vantaa is the best airport in Europe
Helsinki-Vantaa Airport has been voted the best airport in Europe for passenger experience in the 15-25 million passenger category for the seventh consecutive time.
The Largest German Car Dealership Up Close: How We Fared When Buying a Used Passat
A firsthand account of purchasing a used Volkswagen Passat at one of Europe's largest car dealerships, Dat Autohus, revealing insights into its offerings and customer experiences.
"I ABSTAINED FROM MAKING A PURCHASE" ⟩ Some customers resolutely refuse to use self-service checkouts: why should I do the cashier's job myself?
Three women in Tartu express strong opposition to self-service checkouts, asserting that this trend negatively impacts mental health and leads them to abandon purchases when traditional cashier services are denied.
TOO COLD? ⟩ A customer claims disappointment at an evening in the capital's local, the restaurant owner: five air heat pumps are trying to give their maximum
A customer reported dissatisfaction with the temperature at Manna La Roosa restaurant, where it was only 15 degrees Celsius, leading to concerns from the restaurant owner about heating challenges due to the winter.
New payment method tested at K-store
A new mobile scanning payment method has been implemented in K-Citymarket in Vantaa, allowing customers to scan and pack their groceries using their smartphones.
Discover what it's like to experience the store that turned into a 'sleep spa' in São Paulo
A new store in São Paulo offers an innovative shopping experience by transforming traditional mattress shopping into a luxurious 'sleep spa.'
ROOT ⟩ Eesti Energia surprises with a modern electricity bill
Eesti Energia has introduced a modern electricity bill aimed at creating a cozy atmosphere and fostering closer connections among people.
Purposeful Optimism: Without Sarcasm: The Country Can Learn from Deutsche Bahn
The article discusses how Deutsche Bahn is attempting to improve customer experience through positive communication, suggesting that Germany could adopt a similar mindset in addressing challenges.
Sunno in Qatar collaborates with 'Geni' for delivery services
Sunno, a delivery app in Qatar, has announced the integration of AI through a digital assistant named 'Geni' to enhance customer experience by providing personalized recommendations.
Rainbow modernizes sales outlets. Soon customers will finalize purchases on tablets
Rainbow, a travel agency, has opened its 100th sales outlet and plans to enhance customer experience with modern technology.
DB Long-Distance Transport: "For me personally, it's a slap in the face"
A new directive from DB Fernverkehr intended to enhance customer experience has instead sparked controversy and dissatisfaction among train staff.
I visited Morrisons supermarket for the first time - I won't be returning
A first-time visitor to Morrisons supermarket reviews their experience and expresses dissatisfaction, vowing not to return.
Digital payments to optimize customer experience
Digital payments have transitioned from a quick alternative to a central element that allows companies to operate efficiently and build trust with customers.
I stayed at the UK's lowest-rated budget hotel - one paid-for feature stunned me
The author reviews a stay at Britannia Hampstead, noted for being the UK's lowest-rated budget hotel chain, and finds a paid feature surprisingly impressed.
Everyday Analysis: I Bought a Green Mustard – But the Manufacturer's Response Was the Real Shock
The author shares their disappointing experience as a critical consumer after reaching out to a product's customer service regarding a green mustard they purchased.
Bank applications experience instability and generate complaints on social media
Customers of various banks in Brazil faced significant difficulties accessing banking applications and conducting transactions, leading to widespread complaints online.
Grupo FN launches immersion in the USA focused on management and customer experience
Grupo FN announces the pre-launch of Impacto FN USA, an international immersion program for leaders and entrepreneurs aimed at enhancing management strategies, customer service, and organizational culture from April 27 to May 2, 2026, in Orlando, Florida.
8 mistakes to avoid when hiring your company's internet
Choosing an internet service seems simple but significantly affects a company's productivity, customer experience, data protection, and growth capacity; yet many businesses still make their selection based primarily on cost or promised speed.
Wolt announces the list of the most popular restaurants, here are the ones with the most orders
Wolt has released the list of the most popular restaurants in Croatia based on customer votes from over 35 cities.
Victorinox expands its experience in Mexico
Victorinox has launched its new Brand Store concept in Mexico to enhance customer experience by showcasing all product categories with detailed explanations on quality and innovation.
CrediaBank: The first 'New Experience' store opens in Thessaloniki
CrediaBank is set to open its first 'New Experience' store in Thessaloniki next week, marking its third nationwide and signaling a new customer service model focusing on expanding the bank's presence in Northern Greece.
Strict response from 'Bolt' after incident involving Živilė Kropaitė's driver
Bolt's ride-hailing service manager, Laimonas Jakštys, expressed regret over a customer's unpleasant experience and confirmed that the driver involved would be reviewed for failing to meet the platform's standards.
Živilė Kropaitė was shocked by the behavior of a 'Bolt' driver: published the conversation
Živilė Kropaitė shared her unpleasant experience with a 'Bolt' driver on Facebook, highlighting issues with extra charges for waiting while the driver had not yet arrived and an uncomfortable conversation during the ride.
Help via Whatsapp: The Service
The article explores the experience of receiving customer service through Whatsapp, highlighting positive encounters in otherwise poor service conditions in Germany.
The Customer Experience as a Growth Driver in Mexico
In an increasingly competitive environment with more informed consumers, customer experience has become a key differentiator for companies in Mexico, emphasizing the need to place customers at the heart of business strategies to build long-term relationships of trust and value.
A popular pastry shop that does not try to make guests feel welcome. What a pity
Jolie Petite Pâtisserie in Zagreb has gained popularity but reportedly lacks a welcoming atmosphere for its customers.
Croat pays ten euros for three minutes of service and is shocked: 'This is more expensive than a ceramist!'
A local man expressed shock over rising costs after paying ten euros for a brief service, triggering a discussion about increasing prices among citizens on social media.
Nationwide clarifies payment rules after complaint over 'lost funds'
Nationwide Building Society has clarified its payment policies following a customer's complaint about a problematic payment experience involving a pending transaction to EE.
Fuming Morrisons shopper believes they paid £5 for ‘worst ever Too Good To Go bag'
A shopper expressed dissatisfaction after receiving what he called 'the worst' Too Good To Go bag purchased for £5 at Morrisons, although opinions on the value of the bag varied among others.
New passenger record for London's Heathrow Airport
Heathrow Airport in London sets a new record for passenger numbers and anticipates another record-breaking year in 2026 with plans to invest over £1.3 billion to enhance services and customer experience.
I was a barista for years — these are 4 things we're thinking but won't tell you
A former barista shares insights about the challenges of dealing with rude customers and advocates for mandatory public service experience in retail or hospitality.
Supermarket deliberately delays checkout: The reason is simply wonderful!
A supermarket is intentionally slowing down its checkouts for a truly remarkable reason.