Helsinki-Vantaa Airport has earned the title of the best airport in Europe for passenger experience in the size category of 15-25 million travelers for the seventh consecutive year. This recognition comes from passenger evaluations of around 400 airports in 95 countries, reflecting a rigorous assessment based on customer satisfaction. Annually, approximately 4,000 air travelers are interviewed at Helsinki-Vantaa to gauge their experiences.

According to Laura Inttilä, the director of Helsinki-Vantaa Airport, this award highlights the airport's strengths in providing a smooth, comfortable, and high-quality experience that stands out in international comparisons. The award is rooted in continuous assessments of customer satisfaction and service quality, where travelers evaluate around 30 service categories throughout their journey at the airport, ensuring a comprehensive understanding of passenger needs and preferences.

Recent trends in the evaluations indicate that travelers increasingly appreciate cleanliness, clarity of services, and friendly, approachable staff, which are vital components of the overall travel experience. Additionally, improvements and refurbishments in the terminal and services have likely contributed to maintaining high satisfaction levels among passengers, reinforcing Helsinki-Vantaa's reputation as a leading airport for European and international travelers.