The Procon in São José dos Campos has revealed that there were an average of 39 complaints registered daily throughout 2025, amounting to over 14,314 total complaints for the year. While this marks a 12% decrease from 2024, when the complaints reached 16,313, officials still regard the number as significantly high, highlighting ongoing issues consumers face in the area. Sabesp, the local water and sewage service provider, has been consistently at the forefront of these complaints, indicating underlying systemic issues in their service delivery.

One notable case mentioned is that of Luis Henrique Silva, a commercial executive and resident of São José dos Campos, who invested all his savings into opening a bar in the Jardim Paulista area. After only five months of operation, his business experienced severe disruptions due to plumbing issues beneath the property. Despite his family's attempts to resolve this issue with Sabesp, they have struggled to receive clear timelines and effective solutions, reflecting broader frustrations among consumers reliant on public utilities.

The situation has raised concerns about not just the effectiveness of the local service providers but also the impact on small businesses and the overall consumer trust in municipal services. Procon's ongoing monitoring and reporting on consumer complaints highlight a critical need for improved accountability and responsiveness from companies like Sabesp to better serve the community's needs.