Alexander Trivedi, a food influencer, and his family spent International Women's Day in downtown Helsinki. After ordering food at a Hesburger near Esplanadi, they decided to find seating in the lower level, taking the lift with their double stroller. Unfortunately, they became stuck in the lift for nearly an hour, leading to anxiety as they awaited assistance. The family resorted to entertaining their young children with Pipsa Possu to keep them calm during the ordeal.

During the incident, the family pressed the alarm button to signal their entrapment, but initial attempts to communicate the problem were unsuccessful, as staff members only became aware of the situation after a considerable time. Trivedi described the feeling of being trapped as somewhat distressing, particularly with two small children who needed attention, adding to the urgency of the situation.

After about an hour, there was some relief as a staff member finally managed to address the situation. This incident highlights the potential shortcomings in customer service and emergency responsiveness in busy food establishments,especially when families with children are involved. It also emphasizes the importance of effective communication and prompt action during emergencies in public places.