The Hellenic Police (ELAS) released a statement to clarify misinformation regarding the operation of their emergency hotline '100' during the early hours of March 5, 2026. An online publication had reported difficulties in making calls to the hotline during a specific timeframe, raising concerns among the public about the reliability of emergency services. In response, ELAS confirmed that planned software upgrades were underway but assured that measures were in place to maintain service continuity.

During the mentioned timeframe, which lasted for about three hours, the police had arranged for eight backup analog lines to support the hotline. This setup enabled ELAS to register 254 incident reports, with 47 of these being made from mobile phones, thus demonstrating that the service remained operational despite ongoing upgrades. The announcement was aimed at assuaging public fears and emphasizing the commitment of ELAS to ensuring continuous access to emergency services.

Furthermore, the police stressed that the need for such upgrades is essential for improving overall service quality and response times. The statement serves as an important reminder for citizens about the resilience of emergency services even during necessary technical improvements, and it aims to restore public confidence in the operational reliability of emergency communication channels.