The central warehouse located in Duchnice is currently equipped with around 8,000 parts indices, achieving approximately 95% coverage of the demand for models offered in Poland. This logistical efficiency enables the fulfillment of customer orders within 24 hours. Moreover, users of OMODA and JAECOO models have access to 24/7 roadside assistance and replacement vehicles in the event of breakdowns or prolonged repairs, enhancing customer satisfaction and reliability of service.

Availability of parts remains a priority for the importer, with certain delays mainly affecting bulk items and batteries, which cannot be air-freighted. For sea freight from China, container delivery times typically range from 50 to 60 days. To mitigate the risk of delays for less frequently ordered parts, the importer revised their logistics strategy in October and ordered an additional 50 containers of components for the Polish central warehouse, showcasing their commitment to meeting customer needs promptly.

The seven-year warranty offered alongside their vehicles plays a crucial role in building customer trust and confidence in the OMODA and JAECOO brands. This strategy not only strengthens their market position in Poland but also ensures that they can respond quickly to the growing demand, ultimately supporting their expansion within the region. The proactive logistics approach reflects a deeper understanding of the market dynamics and a dedicated effort to enhance the user experience for their customers.