The Basiskort is set to replace the existing physical Rejsekort, which will be discontinued in May. This transition is particularly critical for non-digital or technology-challenged individuals in Denmark who rely on public transportation. The new card necessitates that users engage in a digital process to access collective transport services, raising concerns about accessibility for certain demographics within the country.

To acquire the Basiskort, individuals must have an email address and complete a booking through a digital self-service system. For those who are unable to navigate this online process, they can call customer service for assistance in ordering the card. However, this option still presents a technological barrier since the ordering process via telephone also necessitates the use of MobilePay to set up payment methods, further complicating access for the non-tech-savvy population.

This emphasis on digital transactions and processes could marginalize segments of the population who are less familiar with technology, intensifying discussions around digital inclusivity. As Denmark moves towards greener and more efficient public transportation systems, it becomes increasingly essential to ensure that all citizens, regardless of their technological proficiency, have equal access to these services. This situation underscores the need for alternative solutions to accommodate those who may struggle with digital requirements.