The new Basic Card in Denmark, which will replace the physical Travel Card, poses challenges for non-digital and technologically challenged individuals who need access to public transport.
Denmark is set to introduce the Basic Card, set to replace the soon-to-be-retired physical Travel Card by May. The Basic Card is essential for those who are not digital natives or face technological hurdles, as it is crucial for accessing public transportation services. However, the company behind this new card has imposed requirements that users must be digitally literate to obtain it, which raises concerns about accessibility for less tech-savvy individuals.
To acquire the Basic Card, potential users are required to have an email address and must place their order through a digital self-service system. An alternative option is to call customer service for assistance in ordering the card. However, even this method presents digital demands, as users must set up a payment method via MobilePay when ordering by phone. This situation highlights potential barriers that could alienate segments of the population who are not comfortable with digital processes, emphasizing the need for consideration of all demographics in the rollout of such services.
This move towards a digital-only system for public transportation access not only raises questions about inclusivity but also the implications for the socially vulnerable who rely on physical cards for their daily commute. The transition may inadvertently create a divide, highlighting the importance of ensuring that all citizens, regardless of their digital proficiency, can engage with essential services like transportation without facing additional hurdles.
