Diil, a telecommunications service owned by Telia, has announced that it will phase out its older mobile packages, which significantly affects thousands of customers who will face increased monthly costs. The change involves a shift to new 5G solutions, which not only upgrades the service but also leads to much higher prices than what customers had been previously paying.

This decision to replace the old packages with new, more costly options has sparked discontent among Diil customers, as many were unaware of the impending extra monthly fees until they received notification of the changes. The transition to 5G promises improved connectivity and speed, but for many, the financial strain it places on their budgets might not justify the technological enhancements.

The company’s move to 5G is part of a broader trend in the telecommunications industry, where service providers are consistently upgrading their networks and services while often leaving older customers behind, resulting in a situation where consumers must regularly adapt to rising service costs. Such shifts raise questions about consumer rights and how companies should manage transitions to new technologies without burdening their existing customer base with unexpected price hikes.