The article from Rzeczpospolita delves into the rising use of chatbots among Polish citizens for tax-related inquiries, particularly during the annual tax filing season. Research indicates that last year, approximately 15% of Poles sought assistance from chatbots to navigate tax declarations, highlighting a growing reliance on technology to alleviate the often stressful and complex task of filing taxes. Despite this, a concerning 10% of respondents utilized chatbots without validating the information they received, raising issues of accuracy and reliability.

The accompanying report reveals that the relationship between taxpayers and the tax authorities is fraught with anxiety, as 56% of surveyed individuals reported fear of making mistakes on their annual tax returns. This statistic underscores a broader social context wherein interactions with the tax office are perceived as daunting and stressful. The increasing automation of tax processes, likely aimed at easing burdens on tax authorities, seems to amplify these fears rather than diminish them, as many individuals are concerned about the implications of automated guidance in such important financial matters.

Finally, while the potential benefits of artificial intelligence in providing tax advice are evident, the article suggests that AI has yet to gain widespread acceptance in this role. Many taxpayers remain hesitant to fully trust automated systems for their tax advice due to fears of making errors and the lack of human oversight. As the landscape of tax preparation continues to evolve with technology, it remains essential for individuals to critically assess the tools available to them and consider the trustworthiness of AI-based solutions for such significant financial responsibilities.