Starting in mid-February, the State Department of Traffic of Mato Grosso do Sul (Detran-MS) will implement a new policy requiring all in-person services in Campo Grande to be accessed only by prior appointment. This decision was published in a regulatory notice and aims to eliminate long queues that users have been facing at the Detran agencies. Under this new system, individuals who do not schedule their appointment in advance risk being denied service, except in cases of verified urgency that are approved by agency management.

This scheduling requirement will affect several services, including vehicle transfers and document renewals, which must adhere to legal deadlines. Importantly, the date of the appointment in the system will determine compliance with these deadlines and not the actual day of service. This means that if an appointment is scheduled after a legal due date, but it was made within the correct time frame, the individual will not incur penalties from traffic enforcement, effectively providing a safeguard for all drivers who comply with the appointment system.

The new approach aims to streamline operations at Detran-MS by potentially reducing crowded conditions and improving overall efficiency in the handling of traffic-related services. By necessitating appointments, the department hopes to create a more organized and user-friendly experience for the citizens of Campo Grande, which could lead to increased public satisfaction with their services and reduced operational burdens on Detran personnel.