The National Identity Management Commission (NIMC) of Nigeria has introduced a new customer service helpline aimed at improving the experience of Nigerians interacting with the agency. This initiative is part of NIMC's broader strategy to enhance communication, reduce response times, and effectively resolve inquiries regarding the National Identification Number (NIN). The service line, advertised as zero cost and easy to access, is expected to provide essential support for issues such as enrolment, modification, and verification of the NIN.

According to NIMC, the newly launched customer service line will operate during regular office hours. This step seeks to establish a direct and more efficient communication channel for individuals requiring assistance with NIMC services. In a recent post on social media, the commission emphasized the importance of the line and encouraged the public to utilize it properly while adhering to established guidelines for inquiries and support.

This initiative highlights NIMC's commitment to improving customer service delivery and indicates a response to previous challenges faced by Nigerians when trying to access services related to their National Identification Number. By streamlining the process through a dedicated helpline, NIMC hopes to foster a more user-friendly experience for citizens and enhance the overall effectiveness of its operations.