The Greek digital portal gov.gr evolves into a personalized service platform for citizens, aiming to create a unified interface between citizens and the state.
The Greek government's digital portal, gov.gr, is transforming to provide citizens with a unified and personalized service experience. Launched during the pandemic, the platform has rapidly evolved from a beta version featuring 500 services to hosting over 2,230 central government services in a few years. This modernization aims at enhancing the reliability of state-citizen interactions and improving the overall accessibility of public services.
As stated by Dimitris Papastergiou, the portal is designed to make citizens’ interactions with the government more straightforward and intuitive. By moving away from a mere list of services to a more cohesive digital experience, the portal seeks to foster greater trust between citizens and government. With over 2.5 million users, the platform has already shown signs of success and aims to keep expanding its offerings for the benefit of all citizens in Greece.
The implications of this transformation are significant as it represents a major step in Greece's digital governance, particularly in the wake of the pandemic, which has accelerated the need for efficient government services that can operate outside of traditional bureaucratic frameworks. By prioritizing citizen interaction through personalized digital experiences, the Greek government hopes to set a benchmark for future public service digitalization in Europe.
