Philippines, Capital of Call Centers: Flood of Calls for One and a Half Euros an Hour
The Philippines has become a global leader in customer service outsourcing, primarily due to its population's proficiency in English and low wage costs, though rising protectionism in the U.S. threatens this sector.
Violence 'Paralyzes' Jalisco: Walmart and Honda Adjust Operations; Megacable and AT&T Handle Call Center
Escalating violence in Jalisco, following the death of drug lord Nemesio Oseguera, has led companies like Honda and Michelin to alter their operations for safety, while service providers have closed customer service centers in the region.
Eleving Group implements AI voice agents in call centers: what will happen to human workers?
Eleving Group is introducing AI voice agents in its call centers, aiming to handle up to 80% of simple customer calls, which raises concerns about the future of human employment in the sector.
18 Customer Service Centers Start Operations in the Countryside of Ludza District
New customer service centers in Latvia's Ludza district aim to improve access to various services for rural residents.
The new Customer Service Law plunges 'call centers' and consumer companies into chaos: "It won't achieve its goals with spam and puts us in a difficult situation"
The recently approved Customer Service Law is causing chaos in the customer service sector, affecting everything from large consumer companies to call centers, with widespread criticism since its first draft in 2021.