SM-liiga team SaiPa experienced a significant setback during the launch of their playoff ticket sales when the service provider's website crashed soon after tickets went live. Sales commenced on Elippu.net at noon, but fans eager to purchase tickets were met with disappointment as the website became unavailable. By around 1 PM, the site was back up, but many frustrated fans had already expressed their dissatisfaction on the Jatkoaika forum due to the site issues.

Moreover, issues were reported where buyers had not received their tickets immediately upon completing the purchase transaction, further adding to the frustration among supporters. The media outlet Iltalehti was unable to reach SaiPa's office secretary Sirpa Huijala or CEO Jani Valkeapaa for comments on the situation. As a noteworthy change this season, SaiPa has switched ticket sales responsibility from Ticketmaster to the smaller operator Elippu.net, which could be a potential contributing factor to the difficulties faced during this ticketing event.

SaiPa finished in third place in the regular season, and fans are looking forward to the playoff matches. The identity of SaiPa's quarterfinal opponent will be determined as the first playoff game approaches. This situation not only tarnishes the initial experience of launching ticket sales but also raises questions about the reliability of the new ticketing platform for future events, which could influence fan engagement and attendance during the critical playoff phase.