Marek Kobylański highlights the discrepancies in Poland's digital transformation of public administration, which were intended to simplify processes for citizens and businesses. Despite official recommendations to use the e-Doręczeń electronic submission system for public procurement appeals, many such appeals remain unresolved. The Krajowa Izba Odwoławcza (National Chamber of Appeals) unexpectedly claims that the only acceptable electronic channel is ePUAP, which creates confusion among businesses and undermines the intended efficiency of the system.

As businesses maneuver through a highly competitive environment for multimillion contracts, they are increasingly finding themselves trapped by the very digital frameworks designed to assist them. Kobylański emphasizes that entrepreneurs who follow official guidelines are met with unexpected barriers in the legal process, eroding trust in government processes. The systemic issues within public procurement not only hinder access to justice but also magnify frustrations among those trying to engage with governmental structures.

Ultimately, Kobylański calls into question the reliability of official communications from public institutions. The discrepancy between written guidelines and actual practice raises concerns about the legitimacy of these channels and the overall governance. For businesses, navigating this 'digital trap' raises doubts about the effectiveness and transparency of the procurement process, potentially deterring future investment and engagement with the state.