Mar 18 • 03:00 UTC 🇫🇮 Finland Iltalehti

Unpleasant hints from Elisa's sellers - This is not okay

The Finnish Market Court has prohibited Elisa from using misleading marketing claims regarding its competitor Telia's 4G services, with a fine of up to €200,000 if violated.

The Finnish Market Court has once again ruled against Elisa, instructing the telecommunications company to refrain from using marketing phrases that suggest rival Telia will cease selling 4G subscriptions or products. This decision follows ongoing scrutiny since last year, stemming from allegations that Elisa's sales representatives were making misleading statements about Telia's offerings. If Elisa continues to disseminate these deceptive claims, they face a penalty of 200,000 euros.

The controversy surrounding Elisa began in March of the previous year when their marketing materials incorporated misleading assertions about Telia's 4G services. These claims were largely based on an article published by Ilta-Sanomat, which mentioned that Telia was streamlining its service offerings and transitioning some customers from 4G to 5G subscriptions. However, the original article did not suggest that Telia would stop selling any subscriptions entirely, highlighting the extent of the misinformation communicated by Elisa's sales force.

Given the competitive nature of the telecommunications market in Finland, this ruling emphasizes the importance of accurate and honest advertising. It serves as a reminder to companies that misleading claims can lead to serious legal repercussions. The case is significant, not just for Elisa but for the industry at large, as it reinforces the necessity for transparency and ethical marketing practices, which ultimately protect consumer interests.

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