The National Health Agency (ANS) is implementing a survey aimed at enhancing the services offered to beneficiaries of health care plans in Brazil. This initiative contributes to the formation of the Health Supplementary Performance Index (IDSS), an important metric that evaluates the performance of health plan operators across the nation. Unimed Cuiabá has made this survey accessible through its website, enabling beneficiaries to give feedback on the services rendered by the cooperative.

The IDSS serves as a 'grade' for health operators, reflecting their performance regarding assistive indicators, access, and management within the sector. The results of the survey hold significant value for millions of Brazilian beneficiaries who rely on medical and dental plans, as they provide insight into the quality and effectiveness of services available to them. Through this system, beneficiaries can gain a clearer understanding of how the cooperatives, like Unimed, are performing in their respective regions.

Carlos Bouret, the president of Unimed Cuiabá, emphasized that beneficiary participation is crucial for the continuous improvement of the cooperative. By voicing their opinions, beneficiaries contribute to better services and help the cooperative to align its offerings with the needs and expectations of its users. This proactive approach not only benefits the cooperative but also strengthens the accountability of health plan operators in Brazil.