Unimed Cuiabá has announced the introduction of an additional customer service number (SAC) that will operate 24 hours a day, aimed at improving direct and efficient communication with its beneficiaries. This new service will be available starting March 2, with the number 0800 745 9898 joining the existing 0800 647 3008, which will continue to offer support via calls and WhatsApp. This expansion is designed to reduce waiting times and improve the efficiency of the service provided by the team.

According to Carlos Bouret, the president of the cooperative, this initiative emphasizes the management's commitment to maintaining high-quality services. The goal is not just to minimize waiting times but also to ensure that beneficiaries feel welcomed and confident that their requests will be addressed promptly. By enhancing communication channels, Unimed Cuiabá aims to provide better answers to queries about health plans, facilitate service requests, and manage complaints more effectively.

This expansion reflects broader trends in customer service, where organizations increasingly prioritize immediate and reliable access to support. In the healthcare sector, timely assistance can be crucial, and Unimed Cuiabá is positioning itself to meet these needs. The company’s efforts underline the importance of adaptable customer service strategies, especially in a region where efficient healthcare communication can significantly impact patient satisfaction and trust.