Emergency calls are being interpreted more often
Emergency calls in Finland are increasingly interpreted in multiple languages, reflecting the diverse linguistic needs of callers.
Last year, the Finnish Emergency Services Agency reported that emergency calls were interpreted in 41 different languages. The most commonly interpreted languages included Russian, Ukrainian, and Arabic, which highlights the growing diversity in Finland's population and the importance of effective communication during emergencies. In 2025, the total number of interpreted calls reached 1,844, showing an increase from 1,469 in 2024, suggesting a rising trend in the need for linguistic support in emergency situations.
The interpretation service has been a supplementary aid provided by the Emergency Services Agency since 2013, emphasizing the agency's commitment to ensuring that all individuals, regardless of their language skills, can access emergency help when needed. This initiative demonstrates a proactive approach to address language barriers that may hinder the timely assistance of emergency services. The agency advises callers to identify their language in Finnish or English when contacting the emergency number to facilitate the connection of an interpreter during the call.
This increase in interpretation requests reflects not only the demographic changes in Finland but also the agency's growing awareness of the cultural and linguistic diversity present in society. The ability to communicate effectively during emergencies is crucial, and the continuous adaptation of services like these highlights the importance of inclusivity in public safety. As Finland becomes more multicultural, such initiatives will be vital in ensuring that emergency services remain accessible and responsive to all community members, ultimately saving lives and improving community resilience.