In the past year, the number of mediation requests regarding telecommunication services reached a new high of 2,123, a significant increase of 38.5% from the previous year. This surge in requests is largely attributed to large-scale security incidents that struck major South Korean telecom companies such as SK Telecom and KT. The statistics were part of a report released by the Korea Communications Commission that detailed the outcomes of telecommunications dispute mediation for the year 2025, indicating that consumers are increasingly seeking mediation to resolve conflicts with their service providers.

The resolution rate for telecommunication disputes saw a slight decrease of 3.6% from the previous year, landing at 79.3%. This decline appears to be influenced by the firms' refusal to accept mediations related to high-profile incidents, such as the leakage of SK Telecom customer USIM information and the cancellation of pre-orders for KT's Galaxy S25. It's important to note that the mediation decisions made by the telecommunications dispute resolution committee do not have legal binding force, which can complicate the resolution process when companies do not agree to mediation outcomes.

An analysis of the types of telecommunication disputes in the previous year revealed that contract issues related to service usage and termination accounted for over half of the cases, with 1,122 recorded instances. Other categories included important information explanation and notification types (478 cases), miscellaneous types (359 cases), service quality issues (143 cases), and usage terms-related disputes (21 cases). These statistics highlight ongoing consumer concerns in South Korea's telecommunications sector regarding service agreements and responsiveness from providers, suggesting a pressing need for enhanced regulatory measures to protect consumer rights in the face of increasing digital vulnerabilities.