As the spring season arrives in Japan, many individuals are entering new phases of life due to academic transitions, job relocations, and corporate transfers, resulting in a notable increase in moving-related troubles. Reports indicate that roughly 2,000 complaints regarding moving issues are typically filed with consumer centers annually, and this year has already seen an uptick, with 2,345 complaints recorded in 2024 and 1,515 by November in 2025. The peak period for such issues tends to fall around March and April, coinciding with the start of the new academic and business year.

Complaints encompass a variety of grievances, including incidents where moving companies fail to take preventative measures, leading to damage such as scratches on walls, floors, and furniture. In one particular case, a client was told that the damage could not be attributed to the moving process, suggesting instead that the marks existed prior to the move. Other complaints highlight unexpected costs, such as additional charges for the removal of air conditioning units due to insufficient explanations during the moving process, as well as issues with online estimates that resulted in more items than the truck could carry, leading to leftover belongings at the origin.

To mitigate such troubles, the Consumer Affairs Agency is urging the public to be cautious when navigating moving logistics. Key recommendations include acquiring detailed estimates and understanding the terms of service offered by moving companies, specifically regarding potential fees and the necessity of professional assistance versus DIY moves. Consumers are encouraged to stay informed and prepared to reduce the likelihood of similar complications during their transitions.