E. Navickaitė, a well-known performer in Lithuania with over 31,000 Instagram followers, shared her disappointing experience at the Gradiali hotel and spa in Palanga via a video on social media. She expressed her frustration regarding the high costs versus the quality of the amenities and services she received, given the lengthy journey of over 300 kilometers to reach the destination. Her review detailed multiple shortcomings that marred her stay, indicating a broader issue with guest satisfaction at this popular location.

Among the specific complaints, Navickaitė noted that the hotel's parking was overcrowded and charged additional fees, which she felt should be complimentary for guests. Additionally, she was disgruntled to find out upon arrival that the spa would be partially closed for an event the following day, which limited her ability to enjoy the services she had specifically planned for. She emphasized the lack of communication regarding these inconveniences, with no compensation or alternatives provided by the hotel management.

Furthermore, Navickaitė highlighted that the spa's time restrictions forced guests to rush their relaxation time. She remarked that the crowded conditions in the spa made it feel more like a water park than a tranquil environment meant for relaxation. Her experience ultimately led her to leave the spa just ten minutes after arriving, citing the unsatisfactory experience rather than the rejuvenation she had anticipated. This video has resonated with many of her followers, bringing attention to potential service issues at well-known hospitality spots in Lithuania.