On the night of the 22nd, twenty individuals were trapped in an elevator at the Tokyo Skytree in Sumida Ward, Tokyo. They were confined for more than five hours, and details of their experience have been revealed by the operating company, Tobu Tower Skytree. Emergency supplies, including bags of drinking water, aluminum blankets, a portable toilet, human sensor lights, and tissues, were found in the elevator. Some of these supplies were used by the passengers during their ordeal, although they did not display signs of distress. Furthermore, surveillance showed that they were seated and waiting calmly for rescue.

Though there was an intercom in the elevator, it was non-functional, preventing direct communication between the operators and the passengers. Instead, the passengers had to contact the outside world using their mobile phones to report their situation. Following the incident, Tobu Tower Skytree announced on their website that the attraction would remain temporarily closed on the 24th and 25th to carry out a thorough inspection of the elevators. They acknowledged the continuation of closures due to the necessity of ongoing investigations into the technical issues that caused the entrapment.

This closure resulted in inconveniences for the guests, and the company expressed sincere apologies for the trouble caused. As a remedy, they will also offer refunds for advance tickets. This incident highlights the operational challenges faced by popular attractions and the importance of safety measures in ensuring visitor welfare during emergencies.