Leanne Gildea, a 32-year-old mother from West Derby, faced an embarrassing moment while visiting St John's Shopping Centre in Southport with her two young daughters. On a day out that was meant to be enjoyable, she encountered considerable frustration when she was denied access to the toilets because she did not possess a bank card to cover the 35p fee. This incident highlights the increasing trend where facilities require electronic payments, which can be inconvenient for those who may not carry cards or prefer cash.

Gildea's experience is not just an isolated incident; it raises concerns about accessibility and the implications of cashless transactions in everyday situations. As more shopping centres move towards cashless systems, individuals who do not have bank cards or those who simply prefer cash could be left in difficult circumstances. This issue is particularly pressing for parents with young children, as access to restroom facilities is a basic necessity during outings.

The incident sparked discussions about the need for alternative payment methods to be made available, especially in public amenities like shopping centre toilets. As society gradually shifts towards a cashless economy, it is crucial for service providers to consider the diversity of their customers' needs, ensuring that all individuals, regardless of their financial means or payment preferences, have access to essential facilities.