A passenger on a bus from Hakadal to Oslo, Beate Engebretsen, measured an indoor temperature of just 2.9 degrees Celsius, expressing her dissatisfaction about the service she has paid for. This incident has drawn attention as she feels the conditions aboard the bus do not meet her expectations, especially after paying 17,450 Norwegian kroner for an annual bus pass. Engebretsen highlighted her experience on social media, which further escalated her grievance to the point of involving the Consumer Council for resolution.

Romerike Connect Bus, the operator of the route, responded by stating they were unaware of the specific situation involving Engebretsen. They explained that the temperature on the buses is centrally controlled and that any necessary repairs would lead the bus to the workshop. The company emphasized that comfort standards are important, yet issues like this underline the challenges passengers sometimes face when services do not align with their financial investment.

Engebretsen’s predicament is notable as it reflects broader concerns regarding public transportation services in Norway. Complaints about comfort and service quality can influence public opinion, especially given the significant amount spent by users on transportation. This incident may prompt the bus company to evaluate how they manage temperature control on their buses, to enhance customer satisfaction moving forward.