Sanasa, the mixed company responsible for sanitation in Campinas, Brazil, admitted to issuing incorrect higher water bills to some residents eligible for social tariff rates and promised to issue corrected bills soon.
Sanasa, the sanitation company in Campinas, São Paulo, announced on the evening of Saturday, the 21st, that it had made an error in the water bills sent to residents eligible for social tariffs. The incorrect bills were for the month of February and reflected inflated charges for households that consumed more than 11,000 liters of water. In contrast, families that used less than this amount received the correct bill. The company clarified that those who were not affected included standard residential consumers who do not benefit from the social tariff, as well as commercial and industrial users.
As a remedy for the error, Sanasa promised to reissue the erroneous bills, ensuring that affected residents would receive the corrected invoices in a timely manner to facilitate payment. For those who had already made payments on the incorrect bills, the company indicated that their system would generate a credit that would be applied to their next billing cycle. This effort aims to address the concerns and financial implications caused by the billing mistakes.
The incident highlights the importance of accurate billing practices for utility companies and the potential impact on vulnerable populations who rely on social tariffs for essential services. Sanasa's quick acknowledgment of the error and commitment to rectifying the situation reflects an awareness of their responsibility to the community they serve. Residents can expect clear communications from Sanasa regarding the new billing processes to ensure that future billing is conducted more accurately and transparently.
