In Campinas, Brazil, the local government has recorded a dramatic increase in complaints regarding healthcare services, particularly through the municipal service 156. Notably, complaints about the lack of available slots in health centers rose from 347 to 621 within a year, reflecting a staggering increase of 78.96%. This surge in complaints indicates a significant strain on the health system, raising concerns among residents about access to essential healthcare services.

In addition to the complaints about health center vacancies, there has been an alarming rise in other healthcare-related grievances. Reports regarding difficulties in obtaining examinations increased from 204 to 347, representing a 70.1% rise, while concerns about service at pharmacies within health centers went up from 128 to 202, a 57.8% increase. These figures, as reported by the city's health service administration, suggest that the problems are widespread rather than isolated to specific areas of care.

The municipal health department has noted that despite the growing number of complaints, there has been a 20.3% increase in primary care services offered between 2024 and 2025, with the total number of health interactions soaring to nearly 5,000. This paradox raises questions about the effectiveness of the improvements and whether they are sufficient to meet the increasing demands of the population, highlighting the urgent need for policy interventions and enhanced resource allocation to address the healthcare challenges in Campinas.