An NHS doctor shares a method to avoid the early morning rush for GP calls by using online services through the NHS App.
In a recent post on TikTok, NHS doctor Dr Suraj Kukadia, known as Dr Sooj, provided valuable advice for patients regarding the often chaotic experience of trying to call their GP at 8am. He highlighted that patients with the NHS App can now bypass the overwhelming phone lines by utilizing online forms for non-urgent requests or symptoms, making the process more efficient and less stressful. This app, available on both major mobile platforms, not only facilitates communication but also allows patients to access their medical records, request prescriptions, and schedule vaccinations conveniently from their devices.
Dr Sooj emphasized the confidentiality and security of using the online form, reassuring patients that their personal information is protected. This approach aims to alleviate the burden on GP practices, which often face high volumes of calls during the morning rush. By opting for digital communication, patients can engage with their healthcare providers in a manner that is time-efficient and less taxing, ensuring they receive the necessary care without the stress of battling for phone access during peak hours.
The transition to more digital solutions in healthcare comes as part of a broader move within the NHS to modernize patient interactions and improve service efficiency. With the ongoing challenges facing the healthcare sector, such innovations are essential for enhancing patient experience and managing the demand for GP services in a more seamless manner.
