Patients at Vilnius Šeškinės Polyclinic expressed frustration over service interruptions due to a power outage, revealing the clinic's lack of a backup generator.
On Tuesday morning, patients at the Vilnius Šeškinės Polyclinic faced a chaotic situation as a sudden power outage disrupted medical services. Many patients voiced their dissatisfaction and disappointment as they arrived for needed care, only to find themselves in dark corridors with non-functioning elevators. This incident highlighted the vulnerabilities in the clinic's operations and the impact on patient experience during emergencies.
Evaldas Pilipavičius, head of the clinic's Patient Service Experience, Process Management, and Communication Department, reported that the clinic managed to handle the situation quickly, avoiding more severe disruptions. Despite the swift response, the incident raised questions about the clinic's preparedness for future power outages. Pilipavičius admitted that they do not currently have a generator that could alleviate such short-term electricity supply issues, which poses a significant risk to patient safety and service delivery.
Looking forward, the clinic officials have expressed a desire to obtain a generator by next year. The need for reliable backup power sources is evident, as medical facilities must ensure uninterrupted operations, especially during emergencies. This incident serves as a wake-up call for not only the Šeškinės Polyclinic but also other medical institutions in Lithuania to reevaluate their emergency preparedness and infrastructure to better serve patients in any situation.
