In response to ongoing challenges faced within primary healthcare facilities, the Kaunas City Polyclinic in Lithuania introduced a pioneering family doctor team concept nearly five years ago. This model not only facilitates quicker access to care for patients but also integrates a team approach that includes nurses and medical registrars, in addition to family doctors. With family doctors often responsible for over a thousand residents, the intensity of their workloads can make it difficult to devote sufficient time to individual patients, underscoring the need for this innovative system.

The new model addresses a significant pain point for patients navigating the healthcare system, particularly regarding how to proceed after their initial consultations. Many individuals encounter difficulties understanding the next steps, such as where to register, when they can expect a response, and who will be providing their care. By incorporating additional healthcare professionals into the team, the Kaunas City Polyclinic aims to alleviate these concerns, transforming patient care from a solitary task undertaken by the general practitioner into a collaborative effort among various health specialists.

As a result of implementing this model, the Kaunas City Polyclinic has not only improved patient experiences but has also demonstrated a potential blueprint for other healthcare institutions grappling with similar challenges. The involvement of a diversified team ensures that patients receive timely and quality care, showcasing the effectiveness of collaboration in healthcare delivery in Lithuania and setting an example for broader systemic reform in the region.