The Nigerian Electricity Regulatory Commission has issued guidelines for consumers to address power supply and billing issues by first contacting their Distribution Companies.
The Nigerian Electricity Regulatory Commission (NERC) has introduced a systematic approach for electricity consumers in Nigeria to address issues related to power supply, billing, and metering. This advisory, presented through their official social media channels, emphasizes that consumers experiencing problems such as prolonged outages, inaccurate estimated billing, faulty meters, or voltage fluctuations should initially reach out to their respective electricity Distribution Companies (DisCos). NERC stressed that these companies are the primary points of contact for resolving electricity-related complaints and are required to manage technical and commercial issues within established timelines.
The NERC advisory outlines a three-step process for consumers to follow when they encounter challenges with power supply. The first step involves contacting the customer care service of the respective DisCo, which serves as the initial point for addressing various issues. Consumers are urged to obtain a complaint reference number and maintain a comprehensive record of all communications with the DisCos to streamline the follow-up process.
In addition to guiding consumers on the correct procedure to resolve their complaints, NERC highlights the importance of personal diligence in tracking these complaints and ensuring companies adhere to their responsibilities. The move is seen as an effort to enhance customer service within Nigeria's electricity sector, aiming to create a more reliable and accountable power supply system for all citizens.
