The article discusses how organizations are preparing their managers for the challenging conversations that arise when delivering negative information to employees. These discussions can include topics like poor performance evaluations, inappropriate behaviors, or lack of commitment, all of which are difficult yet necessary to address. The consulting firm Crucial Learning and ackLabs, which conducted a study, found that such meetings are often delayed by up to seven days or more, leading to significant costs for the organization, which can average around €7,000 due to missed opportunities and unresolved issues.

Juan Taracena, a managing partner at Ackermann Labs, emphasizes that such delays in communication can result in wasted opportunities and unresolved problems. The lack of skill in conducting these difficult conversations often leads to a cycle of avoidance, where managers postpone discussions rather than confronting them directly. The importance of addressing these issues promptly and effectively is critical for maintaining an engaged and committed workforce.

The article highlights the need for proper training in these areas, as the repercussions of neglecting difficult conversations can have lasting impacts on employee morale and organizational health. As companies recognize the importance of open communication, investing in skills training for managers becomes essential not only for addressing negative feedback but also for fostering a culture of transparency and accountability within organizations.