The Federal Consumer Prosecutor's Office (Profeco) in Mexico has confirmed that its infringement procedure continues against Ticketmaster due to issues with the sale of tickets for BTS concerts. The agency's official, Iván Escalante Ruiz, mentioned that Ticketmaster has responded to the initial notification and has until February 17 to present further arguments. This is part of a series of actions that aim to regulate mass event ticket sales in the country more stringently.

In addition to focusing on Ticketmaster, Profeco is also set to take measures against resale platforms that contribute to ticketing issues. These actions highlight a broader movement towards improved consumer protection in Mexico's entertainment sector. With upcoming regulations being finalized for mass events, Profeco aims to ensure that incidents like those surrounding BTS concert tickets do not repeat in the future.

The timeline for the penalty is critical, as once Ticketmaster's response period ends, Profeco will have 15 business days to issue an administrative decision and levy a fine if deemed necessary. The authorities are vigilant about enforcing protections for consumers in an area that has significant demand and potential for exploitation, particularly with high-profile events like those featuring international artists such as BTS.