The tutors of a dog named Amora reported on social media a significant delay in receiving their pet after a four-hour flight from Teresina, Piauí, to São Paulo. Isadora Leão and Germano Leão, who are both doctors, shared their frustrations after Amora was delivered to them two hours post-arrival, and only after all luggage from the flight had been processed. They highlighted the stress and concern caused by the wait, especially since Amora, a five-month-old puppy, was transported in the plane's cargo hold due to safety regulations for medium-sized animals.

LATAM Airlines Brasil responded to the complaints by expressing regret over the delay and stated that the necessary procedures for handling animals and delivery on the ground were followed. The couple, who reside in São Paulo but are originally from Piauí, traveled back to Teresina for a family visit and had spent ten days with their family before returning. Their experience raises concerns about the treatment of pets during air travel, particularly regarding communication and timely delivery after landing, which can greatly affect both the animals and their owners' peace of mind.

This incident underscores the challenges faced by pet owners when flying with animals, particularly the inconsistencies in service standards among airlines. It calls for more stringent regulations and better communication practices by airlines to ensure the welfare of pets being transported, as well as to keep owners informed about their pets' status during travel. This situation might prompt travelers with pets to seek alternative transport methods or airlines that provide more reliable services for pet travel.