The Hellenic Train is under scrutiny as it faces potential fines reaching up to 1 million euros due to a recent contract signed with the Ministry of Transport and an Italian company. This development comes on the heels of severe inconvenience experienced by passengers of the Odontotos Railway and the scenic route to Kalavryta, sparking concerns about service reliability. Officials from the Ministry have reminded the public that, should Hellenic Train be found responsible for failing to conduct scheduled routes, the penalties and compensations for affected passengers would be significantly amplified.

On a recent trip, 77 passengers reported being stranded for over three hours due to a train malfunction. Emergency interventions enabled the safe return of these travelers to Diakopto, leading to public outrage and highlighting the urgency of addressing the operational issues plaguing Hellenic Train. In response, the company announced it would refund 100% of the ticket prices for those affected, an effort to mitigate some of the discontent from the public.

The situation presents broader implications for Hellenic Train as it seeks to maintain operational efficiency and passenger trust amidst increasing regulatory pressures. The threat of hefty fines may compel the company to expedite improvements and address the aging infrastructure that has contributed to the service disruptions, reshaping its operational and customer service strategies to enhance reliability and satisfaction among its commuters.