Recent reports indicate that many couriers working for Wolt are paying monthly rents of up to 900 euros for their work accounts. In a discussion, Wolt’s CEO, Marianne Vikkula, addresses concerns about the working conditions of their couriers and elaborates on how the company plans to regulate these account rental prices. Vikkula acknowledged that the steep rental costs caught the company off guard, highlighting that they had not previously anticipated prices to escalate to such levels.

Vikkula pointed out that this situation is unsustainable, affirming that it was never intended for their business model to operate in this manner. She explained that the high rental prices are a result of the poor employment situation in Finland, noting the demand for courier work has outstripped the available jobs, leading to secondary markets where the accounts are rented out for high fees. Her comments imply a need for structural changes to address the underlying issues affecting the labor market for couriers.

Additionally, Vikkula mentioned that courier work is suitable as a part-time job, which could offset some of the concerns related to job insecurity. The service sector professionals' union PAM has also publicly criticized the situation, indicating there is a broader concern about the precarious working conditions faced by workers in this industry. Overall, this discussion sheds light on the challenges within the gig economy in Finland, especially concerning labor rights and fair compensation.