Feb 11 • 09:19 UTC 🇰🇷 Korea Hankyoreh (KR)

Coupang compounded confusion for victims of data leak by downplaying scale

Coupang's attempt to downplay the scale of a significant data breach has led to further confusion among the victims and the public.

Recent revelations confirm that Coupang, a major South Korean online retailer, has suffered a significant data breach affecting over 33.67 million user accounts, far more than the company initially reported. This breach, conducted by a former employee, includes sensitive information such as customer names and email addresses. In a troubling move, Coupang released findings of its own investigation just days before a government investigation disclosed the much larger scale of the breach, causing considerable confusion among victims who were previously informed of only a small number of compromised accounts.

The discrepancy between Coupang's reported number of approximately 3,000 breached accounts and the subsequent confirmation of 33.67 million has raised serious concerns about the company's transparency and accountability. This downplaying of the breach's scale has led to accusations that Coupang is prioritizing its image over the well-being of affected customers. With the government's investigation supporting the higher figure, many are questioning the integrity of Coupang's own internal investigative processes and whether the company is adequately addressing the fallout from this incident.

Furthermore, this situation highlights the broader implications for data security and customer trust in e-commerce platforms. As online retailers handle increasing amounts of personal data, breaches of this magnitude can undermine consumer confidence. This incident has prompted calls for stronger regulations and oversight of data protection practices in South Korea, emphasizing the need for companies like Coupang to prioritize data integrity and the rights of their users.

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